RETURNS & EXCHANGE

We strive to offer the best shopping experience, including fast and hassle-free returns. Please contact us within 14 days upon receiving the items to initiate the return process if you are not satisfied with your order.

1. Please Contact Us to get in touch with our customer service team and describe the items you want to return and the reason for your return. 2. Pack your items carefully and send them through your local post office to make sure they arrive safely. 3. We will process the return or exchange as soon as we receive your package. 4. Once your refund is issued, you will receive a confirmation email. UV.guide cannot refund, reimburse, cover, or otherwise be responsible for any fees not paid to www.kollecktiv.com. This includes any customs taxes or VAT as well as any return shipping costs you may incur in the refund process. Refunds are issued back to the original form of payment used to purchase the order.

Return Conditions

1. Please contact us within 14 days starting from the day you have received your order. 2. The following items cannot be returned or exchanged: lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves and bags). 3. Returned items must be in unused condition with the original packaging. We do not accept returned items that are worn, damaged, washed or altered in any way. 4. We do not accept returned items that were sent back by you directly without checking with us first. Make sure to check returns with our staff first. 5. We do not offer Freight To Collect (FTC) service for the packages returned to us. 6. If the goods has no quality problems, the return shipping fee will be borne by the buyer.

Return/Exchange of Damaged and Defective Goods

If you receive the item is damaged or defective , please provide us with the following evidence: 1.Order number; 2.Photos of the front and back of the package; 3.Photos or videos of damaged and defective items; 4.Detailed description of the problem.

If you receive a damaged and defective goods and you want to return or exchange it, please contact us within 14 days after receiving the item.

Within 14 days (from the date of receipt) When we received the returned damaged and defective item , we will refund or replace it free of charge. The shipping costs for return and replacement will be borne by us. More than 14 days (from the date of receipt) We will not accept refund or replacement requests. Please contact our customer service for more information.

Contact Us

If you have any concerns with, or do not understand our Conditions we encourage you to contact us and we will make every endeavour to resolve your concerns. Our contact details are below and we will respond to your query as soon as possible. China phone:+86(020)28985534 USA phone:(508) 433-0547 Service Email:[email protected] After-Sale Email: [email protected] Office:Jiajun Industrial Helong Road Baiyun District Guangzhou(PRC)