Your privacy is important to us. Kollecktiv understands our customers’ concerns regarding the privacy of the information they share with us. We hold our customers’ and the information they share with us in the highest regard. To better protect your privacy we provide this notice explaining our information practices and the choices you can make about the way your information is collected and used. We are committed to ensuring that your personal information is properly safeguarded and to complying with all applicable federal and state privacy laws.
- What information we collect.
- How information is used and protected.
- How we may share information.
- Choices you can make about how we collect, use, and share your information.
Kollecktiv collects information about you to provide the best products and services and to help kollecktiv improve your shopping experience at kollecktiv.com
Information you give us.
Kollecktiv collects and may store any information you enter on our website or provide Kollecktiv information in any other way. For example, we collect information that you provide when you create the Kollecktiv‘s My Account on our website, make an online purchase from us, send us an e-mail or call us, enter a contest, or participate in a survey. This information may include:
- Your name.
- Your mailing address.
- Your e-mail address.
- Your phone number.
- Your credit card number.
Information from other sources.
Kollecktiv may receive information about you from other sources. These other sources may help to improve the quality or personalization of services that we provide to you.
We also receive and store certain types of information when you interact with our website. Like many websites, we use “cookies” to obtain information when your web browser accesses our website. The purpose of “cookies” is to help us recognize you as you use or return to our website so that we can provide a more personalized shopping experience for you. The “cookie” is also used to keep items in your shopping cart between visits. You do not need to enable cookies to browse but must enable cookies to purchase items at kollecktiv.com.
Our web server automatically collects clickstream information such as the address (or URL) of the website that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site, and any search terms you may have entered on our site, among other things.
Our website may also use other technologies to track which pages our visitors view. This anonymous clickstream data provides our customers with a better, more secure shopping experience and helps Kollecktiv understand how visitors use our website.
Our goal is to provide our customers with the highest level of service possible. From your first visit to our website to the delivery of your order, we want you to be completely satisfied with the experience without compromising your privacy. By collecting information, we are able to offer you features, such as our Kollecktiv My Account login system (which saves you time during the order process), and a more customized website that better reflects your individual preferences.
Usage of Information
Kollecktiv uses your information to provide requested products and services to you and to support general business operations. Some examples of such usage include:
- To fulfill and process your orders and communicate with you regarding those orders.
- To schedule and perform deliveries or installations.
- To service products.
- To send marketing communications.
- To open and service your Kollecktiv’s My Account.
- To provide high-quality customer service.
- To help us improve and customize what we offer to you, our website, and our advertising.
- To send you information about our products, services, and promotions.
- To protect the security and integrity of our websites and our business.
- To process credit card information.
Protection of Information
Kollecktiv also protects your information from loss, misuse, or alteration while it is under Kollecktiv‘s control. Protection of your information is a priority at Kollecktiv. We have adopted reasonable security measures to protect the confidentiality of personal information under our control online.
When you enter personal information on our website, the information is protected by a security technology called Secure Sockets Layer (SSL), which encrypts your information during transport across the Internet. Further, your account information is only accessible with the password you choose when you open the My Account. Please maintain the confidentiality of this password in order to ensure the protection of your account information.
Kollecktiv does not sell or rent your personal information to third parties. Kollecktiv may share your personal information under the following limited circumstances:
We may provide your information to a third party in the process of fulfilling an order for products or services you have placed with us. For example, we may provide your address to the shipping carrier where you have requested shipment for a purchase. Kollecktiv only shares the necessary information to third parties to provide the requested products or services in your order.
Credit Applications and Credit Card Processing
If you use a credit card, your information may be shared with third-party service providers to assist Kollecktiv with processing credit card payments.
Legal Requirements and Safety of our Business and Others
Kollecktiv may share information in other special circumstances. We may disclose information where we have a good faith belief that disclosure is appropriate to comply with the law or where we believe disclosure is necessary to protect you, to comply with legal processes or authorities, to respond to any claims, or to protect the rights, property or personal safety of Kollecktiv, its customers, its associates or the public. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction, and with analytics providers.
Kollecktiv may share information with carefully selected vendors and business partners who may share offers and opportunities with you based on your interests.
What are your choices regarding information?
Kollecktiv wants to communicate with you to inform you of product specials, changes to our website, contests, and surveys, or other information we think may be of interest to you.
If you do not wish to receive certain information or request that your information not be shared with third parties, please send an e-mail to [email protected]. Please be sure to include your full name, the types of communication you would like to receive or not receive, and your related contact information. Please note that even if you opt-out of receiving marketing communications from Kollecktiv, you may still be contacted for transactional purposes. Some examples include a request for customer service or questions regarding your order.
Kollecktiv is committed to protecting children’s online privacy and fully complies with the Children’s Online Privacy Protection Act (COPPA). We do not knowingly collect personally identifiable information from children under the age of 13. If you believe we may have collected personal information from a child, please e-mail us at [email protected].